Process that has high automation benefits and low implementation complexity should be the top priority for RPA implementation.
Criteria for evaluating automation opportunities
| RPA implementation | Low Complexity | High Complexity |
| High Benefits | Quick Wins (high impact): ease of implementation & many measurable benefits.Action: evaluate the processes strategic impact and operational need to prioritize implementation. | Optimize first then plan:reduction of operational variability & increase execution efficiency.Action: prioritize to increase reach and impact of automation through expanded standardization. |
| Low Benefits | Low Hanging Fruits (easy): team empowerment and enablement of complex solutions delivery.Action: develop RPA skills incrementally. | Avoid/Postpone:extensive process transformation and lack of measurable benefits.Action: monitor and evaluate business strategy and requirements. |
Implementation complexity
The following questions help assess implementation complexity:
- Is the process eligible for automation?
- Is the process digitized?
- Is the process stable?
- Is the process structured?
- What is the effort required for automating the process?
- How many systems the process accesses?
- Is the process fully established and defined?
- Has the process a low exception rate?
Automation benefits
The following questions help assess automation benefits:
- Is there is a time benefits?
- Has the process a high transaction value?
- Is there is an organizational benefit?
Using these criteria, the most appropriate processes for automation can be selected, allowing the organization to maximize the benefits of this technology.
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François Rouhban 