How to estimate the business value of automating a process?

To estimate the business value of automating a process, the time spend, transaction value and organizational impact should be considered. Time spend To estimate the time spend on the process, the following exploratory questions can be asked: Transaction value To estimate the transaction value of the process, the following exploratory questions can be asked: Organizational impact…

To estimate the business value of automating a process, the time spend, transaction value and organizational impact should be considered.

Time spend

To estimate the time spend on the process, the following exploratory questions can be asked:

How many people are currently needed to perform the process?
What is the frequency of the process?
What is the volume of transactions?
What is the number of times the process is run per selected frequency?
What is the average time it takes for the process to be run once?
What is the average handling time per transaction?
What is the average number of human errors?
How is characterized the peaks of the process?

Transaction value

To estimate the transaction value of the process, the following exploratory questions can be asked:

Has the process a high transaction value?

Organizational impact

To estimate the organizational impact of the process, the following exploratory questions can be asked:

Where is this the process performed in the organization?
- Business Units,
- Countries.
Is the process standard across all countries/divisions?
Is there is compliance requirements with local or global regulations?

In summary, the business value of automating a process can be estimated by questioning the time spend, the transactional value and the organizational impact of the process.

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